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Weekly Revenue & Digital Payment Trend
Daily volume in ETB across telebirr digital payments vs cash/cards
Hourly Sales Distribution
Peak business velocity by hour (8 AM - 8 PM)
Recent Activity
View all →| Time | Reference | Customer | Method | Cashier | Status | Amount |
|---|---|---|---|---|---|---|
| 09:14 | TB-99235664 | Liya Bekele | Telebirr | Meron T. | Confirmed | 320.00 |
| 09:31 | TB-99235701 | Dawit Haile | Telebirr | Ruth A. | Confirmed | 185.50 |
| 10:02 | TB-99235748 | Sara Mengistu | Card | Meron T. | Pending | 450.00 |
| 10:45 | TB-99235812 | Abel Girma | Telebirr | Ruth A. | Failed | 210.00 |
| 11:20 | TB-99235899 | Hana Tesfaye | Cash | Meron T. | Confirmed | 95.00 |
| 11:58 | TB-99235944 | Yonas Alemu | Telebirr | Ruth A. | Confirmed | 540.00 |
Live Operations
Real-time event stream for Abeba Coffee Shop
Transactions
All payment activity for Abeba Coffee Shop
| Time | Reference | Customer | Method | Cashier | Status | Amount (ETB) |
|---|
Payments & QR
Generate QR codes, payment links, and requests
| Customer | Amount | Status |
|---|---|---|
| Hana Tesfaye | 250.00 | Paid |
| Abel Girma | 400.00 | Pending |
Verify Payment
Check the status of any transaction instantly
CRM & Loyalty
Identified customers · consent-led marketing.
| Customer | Orders | Last visit | Points | Consent | Total spent |
|---|
Active campaign
ActiveSpend 200+ ETB, get 10% cash back in loyalty points.
Suggested next
10% cashback 5–7 PM Tue–Thu for opted-in customers — projected lift from evening lull.
Customer Insight & Reporting Agent
Customer problems, sentiment, and recommended actions for Ethio telecom.
Executive summary
Network drops in Merkato during peak hours account for 48% of failed SMS receipt notifications. Customer sentiment remains strong (+68 NPS) for Bole branch cashiers. Recommending offline QR backup setup.
Problems by category
| Category | Issue | Freq | Severity | Sentiment | Trend | Action |
|---|
Reports & Analytics
Transaction, payment, customer, and support views for your shop.
Transaction report
Daily counts by status, method, and cashier.
Payment summary
telebirr share among confirmed/recorded payments: 82%.
Customer insight export
Category, severity, sentiment, trend, and recommended actions.
Insights agent →Scope note
Settlement, P&L/VAT, inventory, loan, supplier, and staff analytics are available in reporting settings when enabled.
Worker Accounts
Invite staff and assign role-based permissions.
Create worker
After creating, the worker receives an invite to set a PIN and sign in.
Role access summary
- Owner / Admin — all approved areas + worker accounts + executive console
- Manager — overview, money, CRM, AI, reports (no executive / accounts)
- Cashier / Worker — Payments & QR, Verify, Transactions
- Support Agent — Call Center + Customer Insights
Workers
| Name | Role | Store | Created | Status |
|---|
Executive Console
Multi-branch leadership view — Abeba Coffee Group.
Branches — today
| Branch | Sales | vs last Mon | Digital % | Tx | Status |
|---|
Attention areas
Network drops reported between 2 PM and 4 PM.
Merkato kiosk is the drag on group growth today. CMC refund pattern warrants a till review. Bole remains the anchor branch at 51% of group revenue.
Call Center
Customer support cases by channel, severity, and status.
Cases
| ID | Subject | Channel | Severity | Status |
|---|
Case detail
Select a case from the list.
Owner Intelligence
Summaries, causes, and next steps — written for business owners, not spreadsheets.
Today's owner brief
Strong morning coffee rush (+14% vs last Mon); telebirr digital share hit 82%
Sales reached 18,450 ETB by noon. Bole branch is performing +18% above target. Quiet period expected from 2:30 PM to 4:00 PM.
Do these next
Transaction volume typically drops 40% between 2:30 PM and 4:00 PM on Tuesdays.
82% digital payment rate creates ideal base for loyalty reward activation.
Quiet afternoon period ahead
Historical data shows a consistent 40% drop in foot traffic between 2:30 PM and 4:00 PM on weekdays.
Topics
Tap a topic for a decision-ready answer.
How answers work
- Starts with a plain summary for owners
- Explains why — not only the number
- Ends with a concrete next step
- Respects consent (no marketing to receipts-only)